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Privacy Notice

 

Effective Date: September 8, 2026

Closest to Home respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Closest to Home collects, uses, protects, and shares information obtained through our website, programs, communications, donations, and text messaging services.


Information We Collect


We may collect personal information that you voluntarily provide to Closest to Home, including:

  • Name
  • Mailing address
  • Email address
  • Telephone or mobile number
  • Information submitted through contact or assistance forms
  • Volunteer information
  • Donation and transaction information
  • Communications you send to us
  • SMS/text messaging preferences and consent records

Our website and service providers may also automatically collect certain technical information, including browser type, device information, IP address, website activity, cookies, and similar technologies.


How We Use Your Information


Closest to Home may use your information to:

  • Respond to questions and requests for assistance;
  • Provide information about our programs and services;
  • Process donations and maintain donation records;
  • Communicate with donors, volunteers, supporters, transplant families, and other individuals who contact us;
  • Send communications you have requested or consented to receive;
  • Administer our SMS/text messaging program;
  • Operate, maintain, secure, and improve our website;
  • Maintain organizational records;
  • Comply with applicable legal requirements; and
  • Carry out the charitable mission and operations of Closest to Home.


How We Share Information


Closest to Home does not sell or rent personal information.

We may disclose information to service providers that perform necessary functions on our behalf, including website hosting, payment processing, communications, technology support, analytics, and text-message delivery. These providers may receive information only as reasonably necessary to perform services on behalf of Closest to Home.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Closest to Home, our website visitors, or others.


SMS Privacy


Mobile information, including mobile telephone numbers, SMS opt-in data, and text messaging consent, will not be sold, rented, shared, or transferred to third parties or affiliates for their own marketing or promotional purposes.


Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

We may use service providers, telecommunications providers, messaging platforms, and other vendors as necessary to facilitate and deliver our text messaging services. Such providers receive information only as necessary to provide those services on behalf of Closest to Home.


Donations and Payment Information


When you make a donation or other payment through our website, payment information may be processed by a third-party payment processor.

When transactions are processed through an outside payment provider, Closest to Home may not directly receive or store your complete payment-card information. Payment processors maintain their own privacy and security practices.


Cookies and Website Technologies


Our website may use cookies and similar technologies to operate the website, improve functionality, understand website usage, and support our services.

Third-party services used in connection with our website may also use cookies or similar technologies according to their respective privacy policies.


Data Security


Closest to Home takes reasonable administrative, technical, and organizational measures designed to safeguard personal information.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.


Third-Party Websites


Our website may contain links to websites or services operated by third parties. Closest to Home is not responsible for the privacy, security, or content practices of those third-party websites.

We encourage visitors to review the privacy policies of any third-party websites or services they use.


Children's Privacy


Our website and SMS program are not intended to knowingly collect personal information directly from children under 13 without appropriate consent from a parent or legal guardian.

If we learn that personal information from a child under 13 has been collected improperly, we will take reasonable steps to remove the information.


Changes to This Privacy Policy


Closest to Home may periodically update this Privacy Policy to reflect changes in our programs, practices, technology, or legal requirements.

Updates will be posted on our website with a revised effective date.


Contact Us


If you have questions about this Privacy Policy or how Closest to Home handles personal information, please contact us using the contact information provided on our website.


Closest to Home
Website: closesttohome.com


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